GraduateTutor.com ___________ 214 691 8721
Live online private tutoring for MBAs, CPAs, CFAs and professionals ___________________________ Email us: care@graduatetutor.com
 
     
 
 

Frequently Asked Questions
















 


What is GraduateTutor.com?

GraduateTutor.com is an educational services company that provides online tutoring, educational assistance and other services for college and school students.



How do I create an account?

Click on the "Sign in" link at the top of the . You will find a "New User Registration" link. Once you have registered, you will receive a welcome email confirming your user name and password. You will have to verify your account by clicking on a link provided in the welcome email. Once you have verified your account you will have an active account with us that you can use to buy tutoring credit, book tutoring sessions and enjoy learning.



How much does it cost?

Please see our "Pricing" tab for more details. Prices are based on the subject that you need tutoring in as well as the level of tutoring.




Do I have to schedule sessions in advance?

No, if a tutor is available for the subject you require tutoring for, you are welcome to avail of immediate assistance.

However, to help us serve you better, we recommend that you schedule sessions in advance and email the tutor the area/topic you require assistance in. If possible, please provide a soft copy of the material that you wish to study.




Do I have to use a whole hour every time I sign in?

No, you can use blocks of 30 minutes.



I had a tutor I really liked - can I request that same tutor for my next session?

Yes, please email us at care "at" graduatetutor.com and we will work with you to facilitate this.

 


I am not satisfied with the tutoring session.

If you are not satisfied with the assistance you received, please email us at care "at" graduatetutor.com within the next 24 hours. After we understand the cause of your dissatisfaction, we will either credit you the time and provide you with another tutor or refund you your money at our discretion.



What is an electronic whiteboard?

An electronic whiteboard is a substitute for your notebook. Your tutor and you use it to write on during your tutoring session like you would use paper or a notebook.

Instead of a regular pen or pencil, you use a digital pen. Digital pens are available at most leading stores. Amazon.com has a few digital pens listed.




What are the computer requirements?

A PC (Pentium II or more advanced) with Windows 2000/XP (or more advanced)

A high-speed internet connection like DSL or Cable

Microphone/speakers (or a combined headset) that you would use for voice-chat on Skype or other messenger services



I am experiencing a technical issue, what do I do?

Please email us at care "at" graduatetutor.com or at call us at +1-214 691 8721 and we will resolve this for you at the earliest.



I forgot the email address I used to create my account.

Please email us at care "at" graduatetutor.com or call us at +1-214 691 8721 (limited hours only) and we will be glad to provide you your user name after verifying your identity for security purposes.



I forgot my password.

Please click on the 'forgot my password' link and enter your email address. Your password will be e-mailed to your email address. If you still face issues while signing in, please contact us at care "at" graduatetutor.com.



I remember my user name and password, but I still can't sign in.

Please email us at care "at" graduatetutor.com and we will be glad to assist you.